zc33s Privacy Policy – How We Protect Your Data
Zc33s takes the privacy of every user seriously. This policy explains what information we collect, how it is used, how we store and protect it, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
Information We Collect
When you register and use the zc33s platform, we collect several categories of information to ensure the service runs smoothly and securely. All information collection is carried out transparently and with a clear purpose.
Username, email address, encrypted password, phone number, and identity verification information provided when you register a zc33s account.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used, and transaction reference numbers. Full card numbers are not stored on our servers.
Device type, operating system, web browser, IP address, screen resolution, and language settings. This information helps us optimise the platform display for your smartphone.
Records of pages visited, games accessed, session duration, in-platform actions, and betting history. This data helps us continuously improve the user experience.
How We Use Your Information
Zc33s only uses collected information for legitimate purposes directly related to delivering platform services. We do not sell or hand over your personal information to third parties for marketing purposes. The following are our primary purposes:
- Account management and identity verification — keeping your account secure and preventing unauthorised access.
- Financial transaction processing — enabling deposits and withdrawals in MYR accurately and securely.
- Platform improvements and user experience — analyses usage patterns to make the interface more user-friendly, especially on mobile devices.
- Service communications — sending account-related notifications, important updates, and relevant service information.
- Legal compliance — meeting applicable Malaysian legal requirements, including fraud prevention and anti-money laundering.
- Customer support — handling enquiries and complaints more effectively using relevant interaction records.
Cookies and Tracking Technologies
What Are Cookies and What Are They Used For?
Cookies are small text files stored on your device when you visit the zc33s platform. We use cookies for several key purposes: keeping your login session active so you don't have to sign in every time, saving your language preferences and display settings, and analysing traffic patterns to improve the platform.
Types of Cookies Used
Zc33s uses three main categories of cookies: essential cookies required for the platform to function (user sessions and security), performance cookies that collects usage data without identifying individuals, and functional cookies that stores your personal preferences. We do not use third-party advertising cookies for targeted marketing purposes.
Cookie Controls
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect core platform functionality and your login experience.
Security, Data Storage and Sharing
Technical Security Measures
Zc33s employs multiple layers of technical security to protect your data. All communications between your browser and our servers are secured with 256-bit SSL encryption. Passwords are stored in hashed form and cannot be reversed. Access to internal databases is restricted to authorised personnel only and is continuously monitored.
Data Retention Period
Active account data is retained for as long as your account remains active. If your account is closed at your request, personal data will be deleted within 30 working days, except for data that must be retained for compliance with Malaysian law (such as financial transaction records, which may need to be kept for 7 years under applicable legislation).
Sharing with Third Parties
Zc33s does not sell user personal information to any third party. We may share necessary information with approved payment processors to facilitate transactions in RM, or with relevant authorities when required by Malaysian law. All third-party partners involved in data processing are required to meet security standards equivalent to our own.
User Rights and How to Exercise Them
As a zc33s platform user in Malaysia, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights quickly and without difficulty.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If any information we hold is inaccurate or out of date, you have the right to request an immediate correction. Log in to your account to update your basic profile details.
You may request the closure of your account and deletion of your personal data. Requests will be processed within 30 working days, subject to any applicable legal retention requirements.
To exercise any of the above rights, contact the zc33s support team by email at [email protected], stating the type of request and your account details. We aim to respond to every request within 14 working days. For general privacy enquiries, our FAQ page also provides helpful guidance.
Policy Changes and How to Contact Us
Privacy Policy Updates
Zc33s reserves the right to update or amend this privacy policy from time to time to reflect changes in platform practices, Malaysian legal requirements, or improvements to how we handle data. Any material changes will be clearly displayed on this page along with a new effective date. We encourage you to review this page periodically. Continued use of the zc33s platform after any changes are published will be considered acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:
Response time: within 14 working days